# Mediation in Rental Disputes

## Definition

The Rent Tribunal offers free mediation in disputes between tenants and landlords. The mediation process is informal — both parties present their case and the mediator tries to find a solution that works for everyone.

If mediation doesn't lead to agreement, the Rent Tribunal can make a binding decision in many types of cases. The process normally takes 2–4 months.

## Key points

- Free mediation via the Rent Tribunal
- Informal process — no legal representative needed
- Mediator attempts to reach voluntary agreement
- If mediation fails, the Rent Tribunal can decide
- Processing time normally 2–4 months

## Practical tip

Prepare well for mediation — gather evidence, receipts, and written communication. Be open to compromise but know what you're entitled to under the law.